Find out how emails relating to your advert on Skokka are received and how to reply correctly to people who contact you.
- If you have selected "email" as your preferred contact method, users can write to you using the "Reply" button on your advert.
- You will receive an email containing the message in your inbox, without your email address being displayed publicly.
- To reply, simply use the "Reply" function in your email client.
- The person receiving your reply will be able to see your email address.
- If you are not receiving messages, check your spam folder, email filters and the status of your advert.
How emails relating to your advert work
If you have published an advert on Skokka and selected "email" as your preferred contact method, interested users can write to you directly using the "Reply" button on your advert.
When a user clicks "Reply", the system automatically sends the message to the email address you used to publish the advert, without displaying your address publicly. Whenever someone contacts you, you will receive an email containing their message directly in your inbox.
How to reply to messages received by email
To reply to someone who has contacted you through your advert, follow these steps:
- Open the email you received from Skokka.
- Click "Reply" directly in your email client (for example, Gmail or Outlook).
- Write and send your reply as you would with a normal email.
Visibility of your email address when replying
When you reply to a message received through your advert, the recipient will be able to see your email address. This is because the reply is sent directly from your email client and is not sent anonymously through the platform.
Why am I not receiving messages by email?
If you are not receiving messages from interested users, there may be several reasons:
❯ Emails are going to your spam or promotions folder → Check these folders in your email client. If you find messages from Skokka, mark them as "not spam" to ensure they are delivered correctly in future.
❯ Your advert has expired or been removed → An advert that is no longer active cannot receive new messages. Check the status of your advert in your account.
❯ The email address associated with your advert is incorrect or out of date → Check that the email address you provided when publishing the advert is correct and active.
❯ Your email provider is blocking automated emails → Some providers automatically filter emails generated by automated systems. Add the Skokka email address to your safe senders or contacts list.
If you have checked all these possible causes and are still not receiving messages, contact Customer Support. Our team can check the status of your advert and investigate any issues with the emails.