This article explains why, in some cases, the activation of a TOP promotion does not occur on the same day as the purchase and the boost of your listing is instead automatically scheduled for the following day.
My promotion did not activate immediately: what happened?
If the purchase of the TOP promotion is made too close to the time you want the listing to be promoted, or within that time slot, the system automatically reschedules the promotion for the next day.
Why is the promotion postponed?
This happens because the purchase was completed too close to the time limit set for daily activation.
For technical reasons, the system does not allow immediate activation of the promotion on the same day if a certain time is exceeded. Consequently, the boost of your listing is automatically postponed.
How to ensure the timely activation of the promotion?
To avoid delays in the activation of the TOP promotion:
Make the purchase a few hours in advance of the time when you want the listing to be promoted with the boost.
Keep in mind that promotions do not activate retroactively and are scheduled based on the exact moment the payment confirmation is received.
If you have any doubts or need assistance, do not hesitate to contact us. We are always available to help you!