This article helps you understand what to do if you have received a duplicate charge on your payment method after purchasing a promotion on Skokka. How to resolve the issue and what to expect when you contact our customer service.
I have received a duplicate charge, what should I do?
If you notice two identical payments on your bank account for the same transaction, it’s important to act promptly. Reporting the issue allows us to verify the situation and provide the necessary assistance.
What information do you need to provide?
When contacting us, please include the following information to help us quickly verify the duplicate charge:
- order number which you can find in the Credits section of your dashboard by clicking on the Transaction History link;
- screenshot of the bank statement or banking app showing the charges;
- exact date of the payments;
- charged amount;
- email address associated with your account;
Ad ID and the purchased promotional product, if applicable.
Providing these details ensures a faster verification process and reduces the time needed to resolve your request.
What happens after reporting the duplicate charge?
After receiving your report, our team will verify the transaction.
If the duplicate charge is confirmed, we will proceed with the refund of the excess amount in credits and update you by email as soon as the verification is completed.
If you have any doubts or need assistance, contact us. We are here to help you!