Do you have an available balance, but your payment was declined?
This can happen if, at the time of the transaction, your card did not have a sufficient balance, or for reasons related to daily limits, temporary blocks, or not taking the exchange rate into account.
🔍 Possible causes:
• The card’s daily or monthly limit has been exceeded.
• The exchange rate and taxes applicable to international transactions have not been taken into account.
• The available balance is not enough to cover the full amount of the transaction.
• Temporary technical issues with the payment service provider.
✅ What can you do?
Follow these steps to resolve the issue:
- Check your recent account activity to verify any temporary blocks, held funds or pending charges.
- Check the actual available balance, including authorisations not yet posted.
- Confirm whether the transaction was made in a foreign currency and whether your card is enabled for this type of transaction.
- If you are using a prepaid card, wait a few minutes and try again, especially if the top-up was recent.
💡 Can I use another payment method?
Yes! If the error occurs again, we recommend trying another payment method available in your country.
📩 Still need help?
If, after following these steps, the issue persists, please contact our Help Centre.
We will be happy to assist you.