Learn why the number of credits in your wallet has changed in these countries and what it means for your balance.
- This credit update applies to India.
- Skokka updated the credit unit, not the value of your wallet
- Credits are now shown in smaller units, which is why you see a higher number
- Your existing balance was converted proportionally, with no loss of value
- Some products also had a price adjustment, independently of this conversion
- You can check your new credit balance anytime from your Wallet
What Changed in the Credit Unit
Skokka updated the way credits are displayed in the user’s wallet. This credit update involves showing the balance in smaller units, making the number of credits appear much higher than before.
This change in the credit unit does not reduce or increase the actual value you had accumulated. It only changes how that value is represented, allowing for a clearer conversion between your local currency and credits.
Why Did My Credit Balance Increase So Much?
If you noticed a significant increase in your credit balance, this is because the credit unit was recalculated on a smaller scale. This adjustment facilitates creating promotions, discounts, and future campaigns, as it allows for more precise price variations.
The increase in the number of credits in your wallet reflects only this new scale. The value you had before the update was converted proportionally, with no loss to you.
The increase in the number of credits in your wallet reflects only this new scale. The value you had before the update was converted proportionally, with no loss to you.
What Happened to Product Prices?
In addition to the change in the credit unit, some products and services also had a price adjustment. This adjustment was applied uniformly across products, considering ongoing improvements in visibility, stability, and ad performance.
This price adjustment is a process independent of the credit unit conversion. In some cases, the cost of a product in credits may differ from the previous model, either higher or lower, depending on the product.
This price adjustment is a process independent of the credit unit conversion. In some cases, the cost of a product in credits may differ from the previous model, either higher or lower, depending on the product.
Common Issues
❯ I see that I have many more credits than before, is this an error? → No. This change is expected after the credit update and reflects the new credit unit, not an error in your balance.
❯ Did I lose value in my wallet after the update? → No. The credit conversion preserves the value you had, only represented on a different scale.
❯ A product became more expensive in credits, is this correct? → Yes, it is possible. Some products had a price adjustment independent of the credit unit change.
❯ How can I confirm my current balance? → Access your dashboard and check the updated credit balance in your Wallet.
❯ Did I lose value in my wallet after the update? → No. The credit conversion preserves the value you had, only represented on a different scale.
❯ A product became more expensive in credits, is this correct? → Yes, it is possible. Some products had a price adjustment independent of the credit unit change.
❯ How can I confirm my current balance? → Access your dashboard and check the updated credit balance in your Wallet.
Need More Help?
If you have additional questions about your credit balance, our customer support team is available to assist you.