Where can I find my Customer Code?

This article provides clear and complete information about your customer code: what it is and where to find it.

What is the Customer Code (User ID)?

The customer code, also called User ID, is a unique alphanumeric code associated with your account.

It is important to know that:

• It is visible only in your private area
• It is accessible exclusively to you and authorised Skokka staff
• It serves to confirm that the account belongs to you

The customer code (User ID) is a fundamental tool to ensure the security of your interactions with our team. Every time we get in touch with you, we will provide you with this code. This way you can be sure you are communicating with an authorised agent.

Where can I find my Customer Code?

You can easily retrieve it directly from your account.

Method 1: Direct access to the Dashboard

1. Log in to your Skokka account with your email and password
2. You will be automatically directed to your Dashboard
3. Your customer code will be visible at the top of the page

Method 2: Via user icon

1. Log in to your Skokka account
2. Click on the user icon in the top corner of the page
3. Select the item “Dashboard”
4. You will find your customer code at the top

Why is the Customer Code important?

The customer code (User ID) is essential to:

• Confirm your identity
• Ensure secure communications with Skokka
• Allow support to quickly identify your account
• Receive faster and more effective assistance

If you have any doubts or need assistance, contact us. We are at your disposal to help you!