Learn how to delete your Skokka account, what happens to your ads and credits, and what to do if you can't complete it yourself.
- Go to Settings in your Skokka account and select "Delete my account"
- Confirm the deletion via the link you receive by email within 1 hour
- Ads, promotions, and unused credits are permanently deleted and are non-refundable
- If you can't delete your account yourself, contact support with your Customer Code or the document you used to register
How to Delete Your Skokka Account
To delete your Skokka account, follow these steps:
- Log in to your Skokka account with your email and password
- Go to Settings
- Scroll to the bottom of the page and select "Delete my account"
- Open the confirmation email you receive and click the link to complete the account deletion
Time Available to Confirm Your Account Deletion
After requesting the deletion of your Skokka account, you have limited time to confirm it. The confirmation link sent by email remains valid for 1 hour. If you don't complete the confirmation within this time, you'll need to restart the account deletion process to receive a new link.
What to Do If You Don't Receive the Deletion Confirmation Email
If you don't receive the email to confirm your Skokka account deletion, check your Spam or Junk folder: the email may have been automatically redirected there. If you still can't find it, restart the account deletion process.
What Happens to Your Ads and Credits After Account Deletion
When you delete your Skokka account, the action is permanent and irreversible:
- All active ads, including promoted ones, are removed
- Any unused credits are deleted
- Active promotions and purchased credits are non-refundable
We recommend waiting for any active promotions to expire before deleting your Skokka account.
What to Do If You Can't Delete Your Account Yourself
If you can't delete your Skokka account by following the process described above, our support team can complete the deletion for you. Provide your Customer Code or the document you used to register the account: a representative will verify your identity and proceed with the deletion.
Common Issues
❯ You didn't receive the confirmation email to delete your account → Check your Spam or Junk folder; if you still can't find it, restart the deletion process
❯ The confirmation link has expired (over 1 hour) → Restart the deletion process for your Skokka account to receive a new link
❯ You can't complete the deletion yourself → Contact support with your Customer Code or the document you used to register
If you have further questions about deleting your Skokka account, our support team is always available to help.