In this article we explain why the email contact button may not be visible on your listing, what the most common causes are and what you can do to resolve the issue. This situation is not caused by a technical error, but by a condition automatically triggered by the system in specific cases related to the use of your account or the email address linked to the listing.
When is the email contact button no longer visible?
The email contact button may not be visible on your listing if one of the following conditions occurs:
The email address associated with the listing is inactive, disabled or no longer accessible.
Your email provider is experiencing reception problems or blocks incoming messages from our site.
Our system detects that messages sent by users cannot be delivered to your email inbox.
In these circumstances, the button is automatically deactivated to prevent other users from trying to contact you unsuccessfully. Its disappearance therefore represents a preventive security measure, activated by the system when it detects problems in the reception of emails associated with the listing.
How can I resolve the issue?
If the email contact button is no longer visible, here are two solutions you can adopt:
1. Add a secondary email
By purchasing a promotion or credit package, you can add a secondary email address to your account and then select it when creating your ad. This way, any email replies will be sent to the chosen address.
This greatly reduces the risk of any technical problems with your provider blocking the receipt of messages.
2. Use a different email address
Alternatively, you can use a different email address from the one currently associated. Make sure the new address is active and able to correctly receive messages from our site.
How can I prevent the problem from recurring?
To prevent this problem from occurring in the future, we recommend that you:
Periodically check that the email linked to your account is active and working.
Check that your email provider does not block or filter messages coming from our site.
Use a dedicated email inbox for managing listings, so you can always keep the channel under control.
If you have any questions or need assistance, do not hesitate to contact us. We are always available to help you!