Was your payment declined by the bank?
When you try to make a payment on Skokka, it may happen that your bank automatically declines the payment, even without an explicit reason.
This is quite a common error, usually linked to automatic security measures activated by your card issuer.
🔍 Why does this happen?
The bank's system can block a transaction for various reasons, even if the card is valid, funds are available, and the details entered are correct.
This type of block is used to prevent fraudulent or unusual transactions.
📌 Common causes of a declined payment
Insufficient funds or spending limit exceeded
Card blocked, expired, or not yet activated
Bank restrictions on online payments or international transactions
Error in the entered details (e.g., CVV, expiry date)
Transaction flagged as suspicious by the bank's anti-fraud system
✅ How to solve the problem
To successfully complete your purchase, we recommend following these steps:
Check your card details: make sure the number, expiry date and CVV are correct.
Ensure your card is active: contact your bank to check that your card is enabled for online or international payments.
Contact your bank: ask if there are any security blocks or required authorisations.
Check your balance and limits: make sure you have sufficient funds and have not reached your daily or monthly spending limit.
Try an alternative payment method: you can use another card or choose one of the available options on our platform such as Cryptocurrencies.
💡 Can I use an alternative payment method?
Absolutely! If you continue to experience the error, we recommend trying one of the other payment methods available on the site.
📩 Still need help?
If, after following these steps, the problem persists, we invite you to contact our Help Centre.