Was your payment unsuccessful?
This can be caused by a temporary system interruption or a connection problem between your bank, the payment provider, and our platform.
Below we explain what may have caused the error and how to resolve it in a few steps.
❌ Why does this error occur?
This message usually appears when the transaction is not completed due to one of the following reasons:
Temporary interruptions in the bank’s or payment provider’s network
Error during redirection to the bank’s website in the payment process
Session expired due to inactivity
Browser window closed early before the payment was completed
Technical updates or unannounced issues in banking systems that affect transactions
✅ How to resolve the problem
To try to successfully complete your purchase, follow these tips:
Wait a few minutes and try to make the payment again.
Keep the browser window open until the operation is confirmed: do not close it or minimise it.
Check if your bank requires additional authentication (e.g. code by SMS, token, or confirmation via app).
Use an up-to-date browser and a stable internet connection.
If the problem persists, try another payment method available on our site.
💡 Can I use an alternative payment method?
Absolutely! If you continue to encounter the error, we recommend trying one of the other payment methods available on the site.
📩 Still need help?
If after following these steps the problem continues, please contact us.
We will be happy to help you.