Why was my payment not completed?
If you see an error related to the 3D Secure system, it means that there was a problem with the security authentication process required by your bank to approve the transaction.
🔍 Possible causes:
• Cardholder authentication was unsuccessful.
• The issuing bank does not fully support the 3D Secure system.
• The browser or device blocked the necessary redirect to complete the process.
• Your card has restrictions for online or international purchases.
• The bank’s app did not approve the transaction.
✅ What can I do to resolve it?
We recommend following these steps:
- Contact your bank or card issuer to check if it is compatible with 3D Secure and if there have been any failed authentication attempts.
- Make sure 3D Secure is active in your online banking.
- Manually approve the transaction from your bank’s app, if required.
- Use an up-to-date browser, without extensions or blocks that could prevent the necessary redirects.
- Check that your card is enabled for online and international purchases.
💡 Can I use another payment method?
Yes! If the error occurs again, we recommend trying another available payment method in your country.
📩 Still need help?
If, after following these steps, the problem persists, contact our Help Centre.
We will be happy to help you.