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How to Avoid Errors During Age Verification

Updated

Learn why age verification may fail and how to complete it successfully on your first attempt.

  • Age verification often fails due to unclear photos, poor lighting, or invalid documents.
  • Use a valid, clearly legible, and unexpired ID document.
  • Take clear photos in real time, without filters, sunglasses, or screenshots.
  • If the problem persists, contact the support team.

 

Why Age Verification May Fail

Age verification may fail for several reasons, often related to image quality or the conditions in which the images are captured. The most common causes are:

  • The lighting is insufficient or unsuitable.
  • Your face is not fully visible in the frame.
  • The camera cannot properly detect your face.
  • The photo of your ID document is blurry or difficult to read.
  • The document used is invalid or expired.

To increase the chances of successfully completing age verification, take the photos in a well-lit environment, make sure your face is clearly visible, and ensure that your ID document is fully legible.

 

How to Avoid Errors During Age Verification

To successfully complete age verification, follow these guidelines:

  • Use a valid and unexpired ID document.
  • Place the document on a flat and stable surface.
  • Make sure all information is clearly visible and not covered by your fingers or other objects.
  • Take clear, well-lit, and perfectly focused photos.
  • Avoid blurry or low-quality images.
  • Take a real-time selfie by following the on-screen instructions.
  • Do not wear sunglasses or use filters.
  • Choose a well-lit environment, preferably with natural light.
  • Do not upload photocopies, screenshots, or previously saved images.

By following these tips, you will significantly increase your chances of successfully completing age verification.

 

What to Do If Age Verification Fails

If your age verification was unsuccessful, try again while following these recommendations:

  1. Make sure the images are clear, well-lit, and that all information is clearly visible.
  2. Use a valid and unexpired ID document.
  3. Place the document on a flat surface without covering any information with your fingers or other objects.
  4. Upload only original photos taken in real time—never photocopies or screenshots.

 

Common Issues

❯ I receive the “document already in use” error → Use a different document or contact Support if you believe this is an error.

❯ Age verification keeps failing even though I follow all the recommendations → Contact the support team for a manual review of your request.

 

If you have any questions about age verification or need assistance, our support team is always available to help.

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