Learn when Skokka sends password expiry alerts and how to change your password before it expires.
- Watch for a reminder on your dashboard from 7 days before your password expires
- Check your inbox for reminder emails about 2 weeks and 3 days before expiry
- Change your password in “Settings” using the 6-digit verification code we email you
- Log in again with your new password
When you receive password expiry alerts
Skokka sends password expiry alerts in two ways: on your dashboard and by email.
Dashboard alert
The password expiry alert on your dashboard appears 7 days before your password expires. It stays visible until you change your password.
Reminder emails
You can receive up to two password expiry reminder emails:
- The first email arrives about 2 weeks before your password expires.
- The second email arrives about 3 days before your password expires.
When reminder emails are not sent
Password expiry reminder emails are not sent if you have already changed your password before the scheduled dates. In that case, your password is no longer close to expiry, so no reminder is needed.
How to change your password after an expiry alert
When you receive a password expiry alert, follow these steps to set a new password:
- Log in to your account dashboard.
- Go to “Settings”.
- Click “Change password”.
- Open the email we send you with a 6-digit verification code.
- Enter the code in the fields shown on screen.
- Click “Verify code”.
- Enter your new password.
- Log in again with your new password.
What happens if your password expires
If you don’t change your password before it expires, you may be asked to reset it the next time you sign in. To avoid this, update your password as soon as you see a password expiry alert.
Common issues
❯ I didn’t get any password expiry reminder emails → You may have changed your password recently. Check your dashboard: the alert appears 7 days before expiry.
❯ I didn’t receive the 6-digit verification code → Check your spam or junk folder. Make sure the email address on your account is correct.
❯ My password expired before I changed it → Sign in as usual and follow the prompt to reset your password.